Privacy Policy

Last updated: 05/04/2025

At TheHost.london, we are committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, visit our website, or communicate with us.

1. Who We Are

TheHost.london is a short-term rental management company based in the United Kingdom. If you have any questions about this policy or how we handle your data, you can contact us at:

Email: yourhomehost.host@gmail.com
Website: www.thehostlondon.co.uk

2. What Personal Data We Collect

We may collect and process the following information:

• Contact details (name, phone number, email address)

• Booking information (dates of stay, number of guests)

• Property information (if you are a host or property owner)

• Payment details (processed securely via third-party platforms)

• Communication (emails, messages, inquiries)

• Technical data (IP address, browser type, device information)

We collect data either directly from you or via booking platforms (like Airbnb) when you use our services.

3. How We Use Your Data

We use your personal data to:

• Provide and manage our Airbnb services

• Respond to inquiries and customer support requests

• Communicate with hosts and guests

• Ensure safety, security, and compliance with legal obligations

• Improve our services and user experience

4. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under the UK GDPR, including:

• Contractual necessity – to fulfil our services

• Legal obligation – to comply with the law

• Legitimate interests – to manage our business

• Consent – where required, such as for marketing communications

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who support our business, such as:

• Airbnb and other booking platforms

• Professional service providers (e.g., cleaners, maintenance workers)

• Payment processors

• Legal or regulatory authorities (if required by law)

All third parties are required to handle your data in compliance with UK GDPR.

6. Data Retention

We retain your data only as long as necessary for the purposes stated above, or to meet legal and accounting requirements. After this period, your data is securely deleted.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete data

• Request deletion of your personal data

• Object to or restrict processing in certain circumstances

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

For any requests, please contact us at yourhomehost.host@gmail.com.

8. Data Security

We take appropriate technical and organizational measures to protect your data against loss, theft, and unauthorized access

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.